As new technologies emerge and existing systems become more complex, the importance of IT professional training is expected to rise significantly — having a team that is certified is a priority. Certification validates the skills and knowledge of your IT professionals and helps equip them to meet the evolving technology landscape.

It’s critical that your tech support training pathways prepare your team for what’s ahead. IT support training options from Pearson VUE and CompTIA can help you build the ideal path for certifying your team. These globally recognized certifications provide a structured framework for developing and validating IT skills, helping ensure your team remains competitive and capable.

Benefits of IT professional training

Investing in IT training and certification offers advantages for individual team members and the organization. By prioritizing ongoing education and development, you can cultivate a highly skilled and motivated IT team that drives performance and supports strategic goals.

IT support training increases team performance by:

• Improving problem-solving capabilities by giving your IT professionals the knowledge and skills needed to diagnose and resolve issues more effectively—which can greatly increase the efficiency of day-to-day operations.
• Helping your team adapt to new technologies. Technology evolves rapidly, and a team that regularly engages in training is better prepared to leverage the latest advancements to your organization’s advantage.
• Providing opportunities for career growth through certification and advanced training. This boosts job satisfaction and motivation and fosters a culture of continuous learning and professional development.

It also benefits your organization by:

• Helping improve retention. Investing in your team's development demonstrates a commitment to their growth and success and can lead to higher levels of job satisfaction and loyalty.
• Aligning workforce development to organizational strategy. By aligning training programs with your organization's strategic objectives, you help ensure that your workforce is prepared to meet current and future demands.
• Building organizational depth. Training and certification programs enable your organization to build a deep bench of expertise to address critical industry trends.

Getting started: assess existing skills

Before you put together a tech support training and certification plan, it’s essential to assess both the current competencies and skill gaps within your team. This initial step ensures that your training efforts are targeted and effective, addressing not just your team’s, but your organization’s specific needs. Assessing the skills of your team helps you:

• Customize your tech support training plans. Once you have a clear understanding of your team’s capabilities, seek out the specific training and certification that aligns with your team’s needs and development goals.
• Allocate resources efficiently. Focus on the most pertinent training and certification to maximize the return on your IT professional training budget.
• Establish clear benchmarks and metrics. Set measurements like certification completion rates, improvements in key performance indicators (KPIs), or feedback from clients and stakeholders. Regularly evaluate the progress of your training initiatives to see if they’re on track and delivering the desired outcomes.

After completing a thorough assessment, develop a certification plan that provides a clear pathway for continuous development. This strategic approach to tech support training not only enhances individual competencies, it strengthens the overall capability and resilience of your organization.

Start with foundational skills

Tech support training that focuses on foundational skills gives new employees and those interested in a technology career track a solid start. The Pearson IT Specialist Program is an all-in-one solution spanning 15 areas of study at a reasonable cost. With its emphasis on skill progression, it encourages continuous learning and provides opportunities for career advancement.

Foster intermediate skills

Intermediate-level certifications can boost your team's capabilities, making them more effective and efficient in their roles, and create additional career opportunity.

CompTIA A+ for essential skills

Covers a wide range of skills needed for IT support training, provides in-depth knowledge of hardware and software components, and trains troubleshooting techniques.

CompTIA Network+ for networking concepts and infrastructure

Includes essential topics such as network design, implementation, and management to give learners the skills needed to build and maintain robust network systems, help ensure seamless communication and data transfer within your organization.

CompTIA Security+ for basic cybersecurity knowledge

Upskills learners on one of the most important topics of this digital age, covering threat management, risk mitigation, and security infrastructure to help your team head off potential threats and assess vulnerabilities.

Create an advanced team

CompTIA offers a range of certifications for specialized and advanced IT career training to deepen your team’s expertise and position them as skilled leaders.

• Advanced and expert certifications for topics like cybersecurity, cloud computing, and networking
• Specialty certifications for IT project management, and data analytics skills

A cybersecurity pathway might include certifications like:

• CompTIA Security+
• CompTIA Cybersecurity Analyst (CySA+)
• CompTIA Advanced Security Practitioner (CASP+)

For cloud computing, consider certifications like CompTIA Cloud+ and specific cloud provider certifications.

These certifications provide the knowledge and capabilities needed to address complex challenges, lead strategic initiatives, and drive technological innovation within your organization.

Propel your team—and your organization—forward

IT professional training and certification is a powerful means to enhance both your team’s performance and organization’s success. By equipping your team with the skills and knowledge they need to excel, you create a resilient, adaptable, and highly capable IT team, helping ensure your business can thrive in a dynamic and competitive landscape.